Creative Consultant | Strategic Storyteller

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Yousuf Tilly

Creative Consultant

Knowledge Base & Technical Documentation Briefing

From: R890.00

Choose a 1 to 2 hour virtual session to organize complex or technical information into a self-service knowledge bases to control support desk tickets and enhance customer experience. Available Monday to Friday between 11h00 and 16h00.

What to expect

Bring your software or complex product along with product management, support processes, API docs and user instructions. We’ll describe the concepts, taxonomies, navigation and AI searchability to empower users to self-serve and reduce customer support tickets. Apply AI chatbots for automation. Fleshes out into an information architecture for knowledge bases, user guides or customer service FAQ’s. Great for handling repeat queries on SaaS and customer experience.

Common questions

This session is valuable if:

  • You have a business or idea but don’t know how to present it
  • You need help writing a proposal with the best chance of landing 
  • You need a video, pitch deck or marketing campaign but don’t know where to start
  • You’re spending on creative work that isn’t converting to sales or other objective
  • Your content exists but doesn’t feel consistent or compelling
  • You want an experienced creative eye on something before you commit to production

Sure. I can accommodate you based on the booking schedule. The link to contact me is in the email you will receive once you book on this page.  

Unfortunately not. You can however move your session a more convenient time using the contact link you’ll receive in your booking confirmation email. 

What's your query?

Expect a response in a day.